Flaura Pots & Garden (“we,” “us,” “our”) is committed to protecting the privacy of our users and customers. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit our website, https://flaurapots.com/, and use our services.
By accessing or using our Service, you signify your acceptance of this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide
| Category | Examples | Purpose |
| Contact Data | Name, Email Address, Phone Number. | To communicate order status, promotions, and customer service responses. |
| Shipping Data | Billing Address, Shipping Address, Pincode, Landmark. | To process and deliver your purchased planters and products. |
| Account Data | Username, Password (encrypted). | To manage your customer account and order history. |
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B. Sensitive Personal Data or Information (SPDI)
We collect Financial Information (e.g., credit card or debit card details) only to complete a transaction. We do not directly store your full financial details on our servers. This information is processed securely through compliant third-party payment gateways.
C. Automatically Collected Data (Usage Data)
We automatically collect:
- Device and Log Data: IP address, browser type, operating system, and pages viewed.
- Cookies and Tracking: We use cookies and similar technologies to track activity, remember your preferences (like items in your cart), and analyze website traffic.
2. How We Use Your Information (Purpose of Collection)
We collect and process your personal information only for lawful purposes, including:
- To Process and Fulfill Orders: To process your payment, confirm your purchase, and ship the products to you.
- To Improve Our Service: To analyze usage trends and enhance our website experience and product offerings.
- To Communicate: To send transactional emails (order confirmations, shipping updates) and send marketing communications (if you have opted-in).
- For Security and Fraud Prevention: To protect the integrity of our Service and prevent fraud.
- To Comply with Legal Obligations: To meet legal, regulatory, or governmental requirements.
3. Disclosure of Your Personal Information
We will not sell, rent, or trade your personal information. We may share your data only with the following trusted third parties, and only to the extent necessary to perform our services:
- Service Providers: Third-party companies that perform functions on our behalf, such as payment gateways, logistics and courier partners (for product delivery), and IT/website hosting providers.
- Legal Compliance: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition.
4. Your Rights and Choices
- Withdraw Consent: You can withdraw your consent for us to use your personal data for secondary purposes (like marketing emails) by clicking the “Unsubscribe” link in any email.
- Access, Update, or Correct: You can review and update your personal information by logging into your account or by contacting us directly.
- Grievance Redressal: If you have any questions or complaints, you may contact our designated Grievance Officer (see Section 6).
5. Security Measures
We implement reasonable physical, electronic, and managerial safeguards, including SSL encryption, to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure.
6. Grievance Officer and Contact Information
In accordance with the Information Technology Rules, we have appointed a Grievance Officer:
| Position | Contact Details |
| Grievance Officer | [Name of Grievance Officer, e.g., Mr. Rajesh Kumar] |
| [Grievance Email Address, e.g., grievances@flaurapots.com] | |
| Address | Ground Floor, Near Indian Pump, Bikaner Bypass, Gokulpura, Sikar, Rajasthan, India – 3302021 |
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We will address your grievance expeditiously, usually within one month from the date of receipt.