1. Damaged or Broken Products: In the unfortunate event that your product arrives damaged or broken during transit, we understand your concern. To facilitate a replacement, we require you to provide us with an unboxing video within 48 hours of receiving the shipment. The video should clearly depict the condition of the product upon arrival. Please send the unboxing video via email to florapots7@gmail.com or through WhatsApp chat at +91 7425933538.
2. Replacements: Upon verification of the provided unboxing video and confirmation of damage during transit, we will proceed with a replacement of the damaged or broken product. Please note that replacements are subject to the condition that the unboxing video is provided within the specified timeframe.
3. No Return Policy: We do not entertain returns for reasons other than damage or breakage during transit. Once a product is delivered and accepted by the customer, it is considered final sale. However, we are committed to providing replacements for damaged or broken items, as per the conditions outlined above.
4. Contact Us: If you have any further questions or require assistance regarding our return policy, please don’t hesitate to reach out to us via email at florapots7@gmail.com or through WhatsApp chat at +91 7425933538 Our customer support team will be happy to assist you.
By making a purchase from Flaura Planters, you acknowledge and agree to abide by the terms and conditions of our return policy as stated above.
Trade name: flaurapots.com
Phone number: +91 7425933538
Email: florapots7@gmail.com
Physical address:H5GJ+5JJ, Gokulpura, Sikar, Rajasthan 332001
Thank you for your understanding and cooperation.